Return & Refund Policy
Return & Exchange Policy
Thank you for shopping at Naturehike.pk. We strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we offer a simple and straightforward return and exchange process under the following terms:
Eligibility for Returns & Exchanges
- Timeframe: You can request a return or exchange within 24 hours of receiving your order.
- Condition: The item(s) must be unused, in original condition, and with all original tags, packaging, and accessories intact.
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Non-Returnable Items: Some products are non-returnable for hygiene or safety reasons, including but not limited to:
- Personal care items (e.g., sleeping bags, tents, or other used gear)
- Clearance or final sale items
Return Process
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Request a Return: To initiate a return, please contact our customer service team at Naturehikepakistan@gmail.com or call 0311 8000 209 or 03111 3111 52 within 24 hours of receiving your order. Be sure to include:
- Your order number
- The item(s) you wish to return
- Reason for return (optional)
- Approval & Instructions: Once your return request is reviewed, we will send you a confirmation email with detailed instructions on how to return the product(s).
- Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defective product or an error on our part (e.g., wrong item shipped).
- Processing Time: After receiving the returned items, it may take up to 7 business days to process your return and issue a refund or exchange.
Refunds
- Refund Method: Refunds will be issued to the original payment method.
- Processing Time: Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size, colour, or product, please contact us at Naturehikepakistan@gmail.com within 7 days of receiving your order. We will assist you with the exchange process, subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 24 hours of receiving the item. We will provide instructions for returning the product and will offer a replacement or full refund at no additional cost to you.
Important Notes
- The product(s) must be returned in the original, unused condition.
- We reserve the right to deny returns or exchanges if the item(s) do not meet the above criteria.
If you have any questions or need further assistance, feel free to reach out to our customer support team at Naturehikepakistan@gmail.com.
Thank you for choosing Naturehike.pk!